Infographic: How to spot a Fashion Fake

A great guide to help spot a fake.  Report counterfeit items for sale to Trading Standards on 08454 040506.

Next recall Boys T-shirts

Next are recalling two boys t-shirts due to a substance found in them that can cause skin irritation.

Parents who have bought either of the two t-shirts, subject to the recall, are being asked to return the clothes immediately.

next_recall

The T-shirts affected by this recall are:

  • Younger Boys Blue Monkey Print T-Shirt (Item Number 107-156)
  • Younger Boys Red Whale Print T-shirt (Item Number 105-486)

If you have any queries about the recall, ring Next customer services on 0844  8448911

RECALL: Peacocks Baby Snowsuit Leopard Fur

The following notice has been issued by the retailer:

Product Recall

Peacocks Baby Snowsuit Leopard Fur
Item Ref 23235 – £16

Snowsuit

Peacocks Stores Limited is voluntarily recalling the above product following concern by customers.

The hazard identified is that of loose fur pile coming away from the garment and due to the intended age of the user and the probable risk of a choking hazard the item as been removed from sale.

If you have purchased this item please return it to your nearest Peacocks store for a full refund.

Recall: Debenhams – Baker Snow Suits and Jackets

The following notice has been issued by the retailer:

DEBENHAMS URGENT PRODUCT RECALL
IMPORTANT SAFETY NOTICE
BAKER (by Ted Baker) snow suits and jackets

240020742582 – Baby girl cream fur snowsuit (0-24 months)
239020704403 – Baby boy quilted red snowsuit (0-24 months)
240020742505 – Baby girl pink fur snowsuit (0-24 months)
239020703343 – Baby boy memory navy snowsuit (0-24 months)
240020744105 – Baby girl pink printed snowsuit (0-24 months)
240020746805 – Baby girl pink quilted snowsuit (0-24 months)
240020756074 – Toddler girls light brown print padded jacket (12 months-5 yrs)
240020742682 – Baby girl cream printed jacket (0-24 months)

Baker snowsuits recall

These products have been available in UK and ROI Debenhams stores (and online at Debenhams.com and Debenhams.ie) between 6 August and 23 November 2012. If you have purchased or received any of these products as a gift, please stop using them immediately and return the item to any Debenhams store and we will issue you with a full refund.

If you have any extra queries concerning the product recalls please contact customer services on:
UK – 0844 800 8877* Monday-Friday 8am-11pm, Saturday-Sunday 8am-8pm ROI – 1890 946 779 Monday-Friday 8am-11 pm, Saturday-Sunday 8am-8pm

Please be assured that the safety and performance of our products is always our primary concern. We are very sorry for any inconvenience caused.

Debenhams Retail plc, 1 Welbeck Street, London, W1 G OAA

*Calls made to this to number from a BT landline are charged at 5p per minute, calls from other networks and mobiles may vary.

Don’t be Haunted by the Horrors of Halloween!

Suffolk Trading Standards are providing simple reminders to make sure nothing too scary happens this Halloween.

Children traditionally dress up in costumes and go ‘trick or treating’ around their neighbourhoods, collecting sweets and goodies along the way.

Suffolk Trading Standards would like to ensure that Halloween is a safe and enjoyable event and asks consumers to take a few simple measures to avoid the use of hazardous accessories:

  • Only allow children access to toy axes, swords and other costume accessories under strict supervision.
  • Do not give children products that are intended for adult use only.
  • Look for the CE European Safety Mark when purchasing Halloween costumes and associated items. Use well established shops to ensure that the products come from reputable suppliers – avoid purchasing items which do not carry the mark.
  • Flowing items such as fake beards, or capes can become hazardous if they are likely to be worn near naked flames such as candles.
  • Ensure that you use only fire retardant costumes and masks for dressing up.
  • Remember that plastic capes and bin liners which are sometimes used as a Halloween costume can pose a fire risk.

If your children are going out trick or treating please think about the costumes you buy and where you get them from.

Halloween is a fun and exciting time for children and we would like them to be able to enjoy it safely.

In recent years, Trading Standards services have uncovered novelty torches that burn hands, flammable spider webs and face paints containing heavy metals such as lead.

Every year children and adults around the UK are injured in accidents where lighted candles or fireworks have ignited flammable fur and hair on Halloween costumes. Plastic capes are also a risk and even home-made costumes containing crepe paper, bin bags or sheets may be hazardous.

Costumes should have a degree of fire resistance so if they caught light, for example on a candle at a Halloween party, they would burn slowly, allowing the wearer to remove the item before an injury was caused.

Businesses and importers are responsible for safety testing their goods before they go on sale, but unfortunately there are occasions when items slip through the net and appear in shops and on markets.

Many Trading Standards Services across the UK carry out similar tests each year and together their work helps ensure that potentially dangerous products, often imported specifically for Halloween, are removed from sale.

Take extra care when choosing Halloween make-up for children

Aldi Recall Baby Clothing Sets

Aldi have recalled two clothing sets for babies due to a safety concern.

Baby Sleep Suit 3 Pack

  • Product Code – 50692
  • Barcode – 25261370
  • Date Code – 38

Baby Bodies 2 Pack

  • Product Code – 50702
  • Barcode – 25261462
  • Date Code – 38

What’s happened?

It has come to Aldi’s attention that there may be a security of attachment issue with the popper fastening of this product, the male or female part of the popper closure may become detached from the product whilst opening the garment.

Customers who have bought this product are asked to return it to their nearest Aldi store, where a full refund will be given.

Make Sure You Know Your Rights This Christmas

The OFT and Suffolk Trading Standards are urging shoppers to know their consumer rights when buying clothes for the Christmas party season or in New Year sales.

Problems with clothes is consistently amongst the top ten complaints received by Consumer Direct, the OFT-managed consumer advice service, and over 20,000 complaints have been received so far this year. January is the peak month for complaints about clothes – this year complaints were around 40% higher than during an average month.

When you buy clothes – even when they are in a sale – your purchase must be of satisfactory quality, fit for purpose and as described. If this is not the case, the items are faulty and you are within your legal rights to ask for a repair, replacement or refund. The OFT’s Know Your Consumer Rights campaign advises you to:

  • Check the shop’s return policy when buying on the high street. If you simply change your mind, you won’t have any legal right to a refund, however many stores do offer additional opportunities to return as part of their customer service
  • Check the clothes you’ve bought before using them. If you do find a fault, don’t wear them and contact the trader as soon as possible
  • When buying clothes online you usually have up to seven working days from when your clothes arrive to change your mind and ask for a refund.

 As part of the Know Your Consumer Rights campaign the OFT is working with local Trading Standards services and retailers to make information on consumer rights more readily available. It has also produced a short online film (see below) to inform people about their basic rights when buying clothes.

Michele Shambrook from Consumer Direct said:

‘It is not acceptable for party clothes to fall apart after just a couple of outings, for a waterproof coat to leak or for your new winter boots to be scuffed when you get home, and people have clear rights to a refund, repair or replacement when purchases are faulty.

‘However, people shopping on the high street have no legal right to return an item simply because they have changed their mind. Many stores do offer additional opportunities to return goods, but these refund policies vary from store to store. Businesses need to be upfront about what they offer, but you can do your bit by keeping the receipt and making sure you understand your rights before you return the goods.’

Charity Commission Advice on Misleading and Bogus Clothing Collections

The Charity Commission, the independent regulator of charities for England and Wales, is today warning people against bogus clothing collections and is reminding them of the Commission’s advice on how to ensure your donations go to a genuine charity.

The Commission has received a number of calls recently from people who have been given misleading leaflets which suggest that the proceeds of a clothing collection will go to charity or charitable causes when in fact they benefit a private business or individual. The Commission is also aware of recent cases where fraudsters have used the name, logo and charity registration number of a genuine charity to appeal for donations and keep the profits.

Most collections for charities are genuine and provide them with an important source of income. People should not be discouraged from donating to collections carried out by genuine charities to raise funds for a legitimate charitable cause. The Commission is issuing the following advice for people who want ensure their donations reach those most in need:

  • Most genuine collections will be raising funds for a specific individually named charity. Be wary of misleading leaflets that do not use the words ‘registered charity’ but instead use pictures or wording that give the impression that the appeal is charitable. You should be suspicious of any leaflet that does not state the name of the charity your donations will go to.
  • If a collection is for a registered charity, legally this must be stated on any document advertising the collection of clothes or other property on behalf of the charity. Genuine leaflets will usually provide a charity registration number. Most door to door collections will leave at least two days before they collect any donations, allowing you time to check the Charity Commission’s online Register of charities.
  • If you are still unsure about a whether a collection is genuine for any reason, for example if it looks unprofessionally produced, is badly written or contains spelling mistakes, and you still wish to give, you should try contacting the charity to check that the collection is legitimate. If the leaflet only gives mobile numbers or none at all, it may be a sign that the organisation is not collecting on behalf of a legitimate charity. Registered charities will be happy to provide contact details and confirm whether a collection is on their behalf or not.
  • Some advertising leaflets will give the impression they are from a charity but provide a company registration number. This is not the same as a charity registration number and may be a sign that the organisation is operating commercially for profit and is not charitable.
  • If a clothing collection will benefit a charity, it is required to have a public collection licence from the local authority. To check whether a collection has a licence before donating any item you should contact your local authority.
  • If you remain concerned that your donations may not reach a registered charity, you can give directly to your local charity shop or at an official charity clothes collection point.

To complain about a misleading leaflet appealing for clothing donations, contact Trading Standards on 08454 040506.

If you receive a bogus leaflet that falsely uses the details of a genuine charity, the collection may be unlawful and you should report this to the police. In either case, please also notify the Charity Commission so that we can gather information on offenders and work with our partners to combat and raise awareness of fraud.

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