August 13, 2013 3 Comments
A great guide to help spot a fake. Report counterfeit items for sale to Trading Standards on 08454 040506.
Suffolk Trading Standards Official Blog about Consumer News
April 19, 2013 Leave a comment
Next are recalling two boys t-shirts due to a substance found in them that can cause skin irritation.
Parents who have bought either of the two t-shirts, subject to the recall, are being asked to return the clothes immediately.
The T-shirts affected by this recall are:
If you have any queries about the recall, ring Next customer services on 0844 8448911
December 20, 2012 Leave a comment
The following notice has been issued by the retailer:
Peacocks Baby Snowsuit Leopard Fur
Item Ref 23235 – £16
Peacocks Stores Limited is voluntarily recalling the above product following concern by customers.
The hazard identified is that of loose fur pile coming away from the garment and due to the intended age of the user and the probable risk of a choking hazard the item as been removed from sale.
If you have purchased this item please return it to your nearest Peacocks store for a full refund.
November 27, 2012 Leave a comment
The following notice has been issued by the retailer:
DEBENHAMS URGENT PRODUCT RECALL
IMPORTANT SAFETY NOTICE
BAKER (by Ted Baker) snow suits and jackets
240020742582 – Baby girl cream fur snowsuit (0-24 months)
239020704403 – Baby boy quilted red snowsuit (0-24 months)
240020742505 – Baby girl pink fur snowsuit (0-24 months)
239020703343 – Baby boy memory navy snowsuit (0-24 months)
240020744105 – Baby girl pink printed snowsuit (0-24 months)
240020746805 – Baby girl pink quilted snowsuit (0-24 months)
240020756074 – Toddler girls light brown print padded jacket (12 months-5 yrs)
240020742682 – Baby girl cream printed jacket (0-24 months)
These products have been available in UK and ROI Debenhams stores (and online at Debenhams.com and Debenhams.ie) between 6 August and 23 November 2012. If you have purchased or received any of these products as a gift, please stop using them immediately and return the item to any Debenhams store and we will issue you with a full refund.
If you have any extra queries concerning the product recalls please contact customer services on:
UK – 0844 800 8877* Monday-Friday 8am-11pm, Saturday-Sunday 8am-8pm ROI – 1890 946 779 Monday-Friday 8am-11 pm, Saturday-Sunday 8am-8pm
Please be assured that the safety and performance of our products is always our primary concern. We are very sorry for any inconvenience caused.
Debenhams Retail plc, 1 Welbeck Street, London, W1 G OAA
*Calls made to this to number from a BT landline are charged at 5p per minute, calls from other networks and mobiles may vary.
October 25, 2012 3 Comments
Suffolk Trading Standards are providing simple reminders to make sure nothing too scary happens this Halloween.
Children traditionally dress up in costumes and go ‘trick or treating’ around their neighbourhoods, collecting sweets and goodies along the way.
Suffolk Trading Standards would like to ensure that Halloween is a safe and enjoyable event and asks consumers to take a few simple measures to avoid the use of hazardous accessories:
If your children are going out trick or treating please think about the costumes you buy and where you get them from.
Halloween is a fun and exciting time for children and we would like them to be able to enjoy it safely.
In recent years, Trading Standards services have uncovered novelty torches that burn hands, flammable spider webs and face paints containing heavy metals such as lead.
Every year children and adults around the UK are injured in accidents where lighted candles or fireworks have ignited flammable fur and hair on Halloween costumes. Plastic capes are also a risk and even home-made costumes containing crepe paper, bin bags or sheets may be hazardous.
Costumes should have a degree of fire resistance so if they caught light, for example on a candle at a Halloween party, they would burn slowly, allowing the wearer to remove the item before an injury was caused.
Businesses and importers are responsible for safety testing their goods before they go on sale, but unfortunately there are occasions when items slip through the net and appear in shops and on markets.
Many Trading Standards Services across the UK carry out similar tests each year and together their work helps ensure that potentially dangerous products, often imported specifically for Halloween, are removed from sale.
October 1, 2012 Leave a comment
Aldi have recalled two clothing sets for babies due to a safety concern.
Baby Sleep Suit 3 Pack
Baby Bodies 2 Pack
It has come to Aldi’s attention that there may be a security of attachment issue with the popper fastening of this product, the male or female part of the popper closure may become detached from the product whilst opening the garment.
Customers who have bought this product are asked to return it to their nearest Aldi store, where a full refund will be given.
December 5, 2011 Leave a comment
The OFT and Suffolk Trading Standards are urging shoppers to know their consumer rights when buying clothes for the Christmas party season or in New Year sales.
Problems with clothes is consistently amongst the top ten complaints received by Consumer Direct, the OFT-managed consumer advice service, and over 20,000 complaints have been received so far this year. January is the peak month for complaints about clothes – this year complaints were around 40% higher than during an average month.
When you buy clothes – even when they are in a sale – your purchase must be of satisfactory quality, fit for purpose and as described. If this is not the case, the items are faulty and you are within your legal rights to ask for a repair, replacement or refund. The OFT’s Know Your Consumer Rights campaign advises you to:
As part of the Know Your Consumer Rights campaign the OFT is working with local Trading Standards services and retailers to make information on consumer rights more readily available. It has also produced a short online film (see below) to inform people about their basic rights when buying clothes.
Michele Shambrook from Consumer Direct said:
‘It is not acceptable for party clothes to fall apart after just a couple of outings, for a waterproof coat to leak or for your new winter boots to be scuffed when you get home, and people have clear rights to a refund, repair or replacement when purchases are faulty.
‘However, people shopping on the high street have no legal right to return an item simply because they have changed their mind. Many stores do offer additional opportunities to return goods, but these refund policies vary from store to store. Businesses need to be upfront about what they offer, but you can do your bit by keeping the receipt and making sure you understand your rights before you return the goods.’