Tips to avoid Telephone Scams

Tips for avoiding becoming a victim of a telephone scam.

A telephone scam will:

  • Give extravagant promises – if it sounds too good to be true, it probably is
  • Ask you to pay for something upfront, eg. you have to pay a fee to claim a prize
  • Put pressure on you to make a quick decision, eg an investment opportunity will end unless you pay straight away
  • Ask for bank account details, so they can steal your money.

To avoid being a victim of these scams:

  • Don’t give out any personal details like your address or ‘confirm’ details like your bank account number over the telephone
  • Never enter your PIN into the telephone handset – your bank will never ask you to do this
  • Never share your PIN with anyone
  • Do not pay money until you have checked the credentials of the company that you are dealing with. This includes sending money abroad and using methods of payment that you are not comfortable with.
  • Do not give out your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
  • If you receive a phone call from someone you don’t know, always ask for the name of the person you are speaking to and who they represent. Verify this information by calling the company’s head office yourself.
  • Do not reply to unsolicited texts, e.g. texts referring to accident claims even to get them stopped. Simply delete them.
  • It is best not to respond to missed calls that come from numbers you do not recognise. Be especially wary of phone numbers you do not know. They may charge you higher rates if you answer them and can turn out to be very expensive.

To help reduce marketing calls, sign up to the Telephone Preference Service.  The Telephone Preference Service (TPS) is a free service.  It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls.

It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

Silent calls are generated from the use of ‘automated diallers’. When these are incorrectly set, more numbers are dialled than there are operators available to take the calls. If the purpose of the call was to sell you a product or service, then registering on TPS will reduce these.

However companies use automated diallers for things such as debt collection, market research etc. and TPS will not reduce these.

f you want to reduce these types of calls there is a separate service called Silent CallGard. You can register with them by calling 0844 3722325 or via the following link:

About suffolktradingstandards
Suffolk Trading Standards is working towards creating and fair and safe trading environment. By creating empowered consumers, that are armed with the knowledge to stop 'rogue traders'.

2 Responses to Tips to avoid Telephone Scams

  1. Pingback: Suffolk Residents targeted in Courier Scam | Suffolktradingstandards's Blog

  2. Pingback: Suffolk Trading Standards Scams Awareness Month – daseastsuffolk

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