Returning Unwanted or Faulty Christmas Presents

If you bought something in a shop and have now changed your mind about it, you do not have any legal right to return the goods. However, many shops have a returns policy which lets you to take your items back to the shop for any reason and get a refund, and often this time period is extended over Christmas.

But you may have rights if you’re not happy with the quality of the goods or the item is broken or faulty in some way.

If it is a gift that you have received and it is either something that you do not want, or is faulty, then legally, it is only the person that purchased that gift that can return it for you, unless they obtained a gift receipt.

Read these pages for information on your legal rights.

About suffolktradingstandards
Suffolk Trading Standards is working towards creating and fair and safe trading environment. By creating empowered consumers, that are armed with the knowledge to stop 'rogue traders'.

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