10 Tips on Dealing with Doorstep Traders
October 14, 2013 11 Comments
- Never sign on the spot
- Check the trader’s identity. Always ask for an identity card and look up the organisation to check the salesperson’s identity is genuine
- Be wary of special offers or warnings about your home
- Always shop around for the best price
- Read the small print. Always read documents carefully before you sign them and make sure you fully understand your rights
- Double check the facts. Make sure you fully understand the total costs of the transaction –including estimates, delivery and installation and the arrangements for after-sales servicing
- Talk to someone you trust for a second opinion
- Don’t hand over a cash deposit. Avoid handing over money before work is started. A reliable trader will never ask you to do this
- Think very carefully before you agree to a trader starting any work straight away. If you agree to have any work done or goods delivered within the seven day cooling-off period, you may have to pay if you later change your mind and cancel the contract
- Trust your instincts. If it sounds too good to be true, it probably is
‘No Cold Calling Zones’ feature across Suffolk in a bid to protect vulnerable members of the community from rogue traders and distraction burglaries.
The zones are designed to discourage unscrupulous traders and empower vulnerable consumers to say ‘no’ to uninvited doorstep sellers. They are marked with signs in the street explaining that the area is a ‘No Cold Calling Zone’ with residents displaying stickers in their windows to show they do not wish people to call at their door.
A full list of where the zones are can be found on the Trading Standards website
For more information visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 03454 04 05 06