Samsung Travel Adaptor Exchange Program

Samsung Electronics UK is initiating a voluntary exchange program for certain travel adaptors with the model number ATADU10EBE, manufactured by RF Tech. This exchange program only relates to travel adaptors sold in European markets and brought into the UK. Please note that this travel adaptor has not been sold by Samsung in the UK.

No safety incidents of the travel adaptor have been reported up to date and no safety concerns were identified during our thorough quality tests. However as this ATADU10EBE travel adaptor may potentially not meet certain aspect of the electric standard specification requirements, (concerning an additional fixing mechanism of wires inside of the device) as a precautionary measure Samsung Electronics UK is initiating this exchange program. This is to provide utmost safety and to ensure satisfaction to our customers to the fullest extent.

The program applies only to ATADU10EBE travel adaptors manufactured by RF Tech from May 2010 to June 2013 and hence any ATADU10EBE travel adaptors purchased before May 2010 is not eligible for this exchange program.

Please refer to below to see your eligibility.

How to Check


  1. Model : ATADU10EBE
  2. Serial No(S/N): Beginning with the letters RT. (e.g.:RT1234567/8-9)
  3. If the above items meet the condition, please follow the instructions here.

About suffolktradingstandards
Suffolk Trading Standards is working towards creating and fair and safe trading environment. By creating empowered consumers, that are armed with the knowledge to stop 'rogue traders'.

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