Scam Email “Upgrade Your BT Yahoo Mail”

Fraudsters are once again sending out e-mails purporting to be from BT with details of an outstanding bill, with the title of the email stating “BT: Upgrage your account”.  The e-mail is a phishing email, with a link taking you to a false website.

The aim of the fraudsters is to gain your personal information that they can go on to commit identity fraud with.

BT will never send emails to customers in which they ask for any kind of sensitive information. Some emails look genuine at first glance, eg. purporting to be from ‘Technical Support’ teams at BT. However, if you are asked to supply sensitive information, such as your password, account details, log-in details etc, then the email is likely to be a phishing scam.

BT scam

What should you do if you’ve received a scam BT email?

  • Do not click on any links in the scam email.
  • Do not reply to the email or contact the senders in any way.
  • If you have clicked on a link in the email, do not supply any information on the website that may open.
  • Do not open any attachments that arrive with the email.

If you have already submitted personal details in response to a scam BT email, or any other scam email, contact the company, eg. BT, immediately. If you have submitted your BT password, username, account details, or other sensitive information as a result of a phishing scam, change your password then contact BT on a known phone number – eg. the phone number printed on your bills. You must act fast to protect your account and personal information.

How to report Phishing e-mails

If you have received a ‘phishing’ email, text, letter or scam communication by any other method and have not lost money or clicked on any website links contained in the message, you can report this online to Action Fraud at Report Attempted Scams or Viruses. This tool will identify the most appropriate email address to forward phishing emails to for disruption, investigation and/or prevention activity.

If you have been a victim of a phishing e-mail, you should contact your financial institute, and report it to Action Fraud on 0300 123 2040.

BT “Activate Your BT ID” Scam E-mail

Scam BT Upgrade Email

BT “Cancellation Notice” Scam E-mail

Phishing Scams

About suffolktradingstandards
Suffolk Trading Standards is working towards creating and fair and safe trading environment. By creating empowered consumers, that are armed with the knowledge to stop 'rogue traders'.

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