Consumer Rights Act 2015

Consumer Rights Act 2015

The Consumer Rights Act 2015 came into force 1st October 2015.  It seeks to make the law clearer and easier to understand for both consumers and businesses alike.  As well as covering the purchase of goods and services, there are now provisions covering Digital Content.

It replaces 3 pieces of consumer legislation for contracts entered into from the 1st October 2015: the Sale of Goods Act 1979 (as amended), Unfair Terms in Consumer Contracts Regulations 1999, and the Supply of Goods and Service Act 1982.

Key points to note:

  • There is now a specific time frame in which a consumer can reject a faulty item for a full refund – 30 days.
  • If a consumer allows a trader to make one repair or replacement of a faulty good which fails, there is the right to ask for a refund or price reduction.
  • If the consumer doesn’t want a refund or price reduction they have the right to request another repair or replacement at no extra cost.
  • Refunds – no deduction can be made from a refund in the first 6 months, unless the item is a motor vehicle, where a reasonable reduction may be made for use.
  • Unless a time for delivery has been agreed, any goods must be delivered to the consumer without undue delay and no later than 30 days after the contract date.
  • There are now provisions for online digital content, digital content supplied with other paid for items and content supplied on a physical medium such as a DVD.
  • The Act covers the use of Unfair Contract Terms in consumer contracts.  It should be easier for consumers to challenge hidden fees and charges.  Key terms in a contract can be assessed for fairness, unless they are both prominent and transparent.

Further advice on the changes can be found at

For comprehensive consumer advice please contact our partner agency the Citizens Advice Consumer Service on 03454 040506 or by using:

For comprehensive business advice please contact our partner agency the Citizens Advice Consumer Service on 03454 040506 or by using:

Please Note: We are currently in the process of updating our consumer advice pages.

About suffolktradingstandards
Suffolk Trading Standards is working towards creating and fair and safe trading environment. By creating empowered consumers, that are armed with the knowledge to stop 'rogue traders'.

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