Recall: Microsoft AC power cord for Surface Pro, Surface Pro 2 & some Surface Pro 3’s

This recall applies to:

AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before 15 July 2015.

This recall DOES NOT apply to:

AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after 15 July 2015, Microsoft Surface Pro 4 and Microsoft Surface Book

Power supplies with DC power cord for all devices

AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3 and Microsoft
Surface 3

AC power cord

The removable cord that connects the power supply to an electrical outlet.

microsoft 1.JPG

Power supply

The power “brick” with a permanently attached DC cord that plugs into the charging port on Surface plus the removable AC power cord.

microsoft 2.JPG

Microsoft will provide one AC power cord replacement free of charge for each eligible Surface Pro device that you own. No proof of damage is required to receive a replacement AC power cord.

If you have more than one Surface Pro device, you’ll need to submit a replacement order for each one.

If you have a Surface Pro or Surface Pro 2, or a pre-July 15, 2015 Surface Pro 3, we advise you to cease using your AC cord while you wait for a replacement.

For more information and FAQ’s please visit: https://www.microsoft.com/surface/en-gb/support/warranty-service-and-recovery/powercord

About suffolktradingstandards
Suffolk Trading Standards is working towards creating and fair and safe trading environment. By creating empowered consumers, that are armed with the knowledge to stop 'rogue traders'.

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