Important Notice: Sony UK – VGP-BPS26 Battery Packs in VAIO Personal Computers

Update – June 2016

Sony has launched their battery pack replacement program.  If you have one of the affected battery packs, please contact them.

In addition, please remove the battery pack from your PC and use an AC adapter for your safety, while you are waiting for a replacement.

April 2016

The following important notice has been issued by Sony UK:

It has come to our attention that some of the VGP-BPS26 battery packs provided to us by Panasonic, and included with VAIO SVE Series personal computers released in October 2012 as well as the below listed VAIO personal computers that have been submitted for repair in the past, may be susceptible to overheating, due to a manufacturing issue. This has the potential to cause burns to the battery packs. We are implementing a free replacement program for the affected battery packs.

If you are using one of the VAIO personal computer models listed below, please confirm if your battery pack is one of those affected. If it is identified as an affected unit, then please immediately remove the battery pack from your PC. With the battery pack removed, your PC can continue to be used safely with an AC adapter, while you are waiting for a replacement.

We expect to post an update by early April 2016 regarding our timetable for providing customers with battery pack replacements.

We sincerely apologize for any inconvenience this may cause.

Affected battery pack model: VGP-BPS26*

* Some battery packs of this model are unaffected.

Whether yours is affected or not can be ascertained by checking the battery pack’s product code.

Check if your battery pack is potentially affected

IMPORTANT: You will be asked to fill in the following:

1. Battery product code (1. in image below). If your battery product code is not 185323711 or 185323721, then select Other.

2. Battery serial number (2. in image below)

3. VAIO product number (3. in image below) and VAIO serial number (4. in image below), seperated by a hypen

How to find the numbers you need?

Open the battery hatch of your VAIO

Remove the battery pack

Check the battery product code (1.) and battery serial number (2.)

Check the VAIO product number (3.) and VAIO serial number (4.)

VAIO personal computer models that may be equipped with an affected battery pack

Below are the VAIO personal computer models that may be equipped with an affected battery pack, either because the PC was packaged together with an affected unit at time of purchase or because it was equipped with an affected unit, as a replacement part, during repair.

Models that may have been sold together with an affected battery pack at time of purchase:

SVE1413 Series
SVE1513 Series
SVE1713 Series

Models that may have been equipped with an affected battery pack during repair:

SVE1411 Series  SVE1412 Series  SVE1413 Series
SVE14A1 Series  SVE14A2 Series  SVE14A3 Series
SVE1511 Series  SVE1512 Series  SVE1513 Series
SVE1711 Series  SVE1712 Series  SVE1713 Series

VPCCA1 Series  VPCCA2 Series  VPCCA3 Series
VPCCA4 Series  VPCCB1 Series    VPCCB2 Series
VPCCB3 Series  VPCCB4 Series    VPCEH1 Series
VPCEH2 Series  VPCEH3 Series    VPCEJ1 Series
VPCEJ2 Series   VPCEJ3 Series

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Suffolk Trading Standards is working towards creating and fair and safe trading environment. By creating empowered consumers, that are armed with the knowledge to stop 'rogue traders'.

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