HP Notebook Computer Battery Recall

UPDATE – 26/01/2017

Program expanded in January 2017. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected.
If you have already received a replacement battery, you are not affected by this expansion.

In January 2017, in cooperation with various government regulatory agencies, HP announced an expansion of its ongoing worldwide voluntary safety recall and replacement program for certain notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products. These batteries have the potential to overheat, posing a fire and burn hazard to customers.

Because these batteries pose a fire and burn hazard, it is essential to recheck your battery, even if you did so previously and were informed that it was not affected. However if you have already received a replacement battery, you are not affected by this expansion.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.

Customers should cease use of affected batteries immediately. Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.

Check whether you have been affected by this recall here.

JUNE 2016:

HP has announced a worldwide battery recall and replacement program for certain HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers that were sold from March 2013 to August 2015. This also includes batteries that were sold as accessories, spares, and provided as replacements through Support.

These batteries have the potential to overheat, posing a fire and burn hazard to customers.

Because these batteries pose a fire and burn hazard, it is extremely important for customers to check whether their batteries are affected, and to cease use of affected batteries immediately.

Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.

Note: Not all batteries in all HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers are affected.

Check whether you have been affected by this recall here.

 

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