Recall: MK Sentry RCBO

The following notice has been issued by the manufacturer:

Product Safety Recall – MK Sentry RCBO Exchange.

Dear Customer,

We have identified a potential safety issue with the manufacture of a limited number of MK Sentry RCBOs which may result in the device failing to trip under certain very limited circumstances, leading to the risk of electric shock.


We became aware of the potential issue following a standard warranty return and subsequent extensive testing on MK Sentry RCBO’s. We are not aware of any safety incidents associated with this issue in the field.

Product quality and safety is extremely important to us and as a responsible manufacturer we are recovering and replacing affected product.

Only a limited number of MK Sentry RCBOs are affected, manufactured during specific time periods.

How to identify if product you have purchased or installed are affected and are eligible for exchange. Click here

For further assistance, please call our RCBO Exchange helpline UK: +44 (0) 800 376 0013 / Ireland: +353 1800 939 777, 7.30am- 8.30pm, Monday to Friday.

Thank you for your support and co-operation.

Visit to exchange your products

About suffolktradingstandards
Suffolk Trading Standards is working towards creating and fair and safe trading environment. By creating empowered consumers, that are armed with the knowledge to stop 'rogue traders'.

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