Recall of all Basis Peak watches
August 9, 2016 Leave a comment
The following notice has been issued by the manufacturer:
We are issuing this safety recall of the Basis Peak watch because the watch can overheat, which could result in burns or blisters on the skin surface. It is important that you stop using your watch immediately and return it. Although we are stopping support for Basis Peak immediately, you can access your data until December 31, 2016. After that date, the Basis Peak services will be turned off. Once we shut down the services, your watch will no longer be able to sync, which will cause it to stop working.
On behalf of the Basis Science team, I want to personally apologize for this situation. We know that many of you love using your Basis Peak watches and have made it part of your daily lives, and we are very sorry for the disruption this will cause you.
Information on how to return your watch and get a refund is below. Please return your watch with the charging cradle and other authorized accessories. If you have already received a label but not yet returned your watch, we urge you to do so as soon as possible.
Thank you for your patience and support while we worked to address this issue. We regret that we don’t have a better outcome and we apologize for the inconvenience.
Senior Vice President and General Manager, Intel New Technology Group
To return your device and obtain a refund for your Basis Peak watch, customers worldwide can visit https://support.mybasis.com. Customers can also call the following number: 01793-404925