UK statement regarding Galaxy Note7 Recall

UK statement regarding Galaxy Note7.


“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information customers need to contact the customer service team on UK: +44 (0)330 7261000 Ireland: +353 (0)16950367.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

See full statement plus Q&A here.

Also see:

Product Recalls

Samsung Travel Adaptor Exchange Program

Samsung Electronics UK is initiating a voluntary exchange program for certain travel adaptors with the model number ATADU10EBE, manufactured by RF Tech. This exchange program only relates to travel adaptors sold in European markets and brought into the UK. Please note that this travel adaptor has not been sold by Samsung in the UK.

No safety incidents of the travel adaptor have been reported up to date and no safety concerns were identified during our thorough quality tests. However as this ATADU10EBE travel adaptor may potentially not meet certain aspect of the electric standard specification requirements, (concerning an additional fixing mechanism of wires inside of the device) as a precautionary measure Samsung Electronics UK is initiating this exchange program. This is to provide utmost safety and to ensure satisfaction to our customers to the fullest extent.

The program applies only to ATADU10EBE travel adaptors manufactured by RF Tech from May 2010 to June 2013 and hence any ATADU10EBE travel adaptors purchased before May 2010 is not eligible for this exchange program.

Please refer to below to see your eligibility.

How to Check


  1. Model : ATADU10EBE
  2. Serial No(S/N): Beginning with the letters RT. (e.g.:RT1234567/8-9)
  3. If the above items meet the condition, please follow the instructions here.

Samsung Fridge Freezer Recall

The manufacturer has issued the following notice:

Samsung Electronics have announced a programme to visit the homes of customers in the UK and Ireland to resolve an issue that is potentially related to certain now-discontinued RS21 and RS60 range of fridge freezers, manufactured between March 2005 and June 2006.

Samsung Electronics has decided to take this action following investigations into a possible deject in the assembly of the models’ defrost system.

In very rare cases, there is possibility of internal sparking to occur which may pose a potential fire risk, in even fewer cases, it may lead to a potential safety issue or structural damage to the appliance.

Although the possibility of this occuring is very low, for the safety of consumers, Samsung has decided to undertake a free in-home inspection and repair programme for all affected fridge freezers.  As a precautionary measure, Samsung will also include the following fridge freezers with a similar defrost system as a part of the programme.

The extended models include RS21 and RS60 (outside of the above dates of manufacturer), SN62, RSE8, RSH1 and RSJ1.

Check your product here

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